By placing an order with Riot Customs, you confirm that you are in agreement with and bound by the terms and conditions below. The following terms and conditions apply to all website development / design services provided by Riot Customs to the Client.
Payments and Deposits
A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 30% shall become due at mid-milestone and the remainder at completion. We reserve the right not to commence any work until the deposit has been paid in full.
Invoices will be provided by Riot Customs upon completion but before publishing the live website. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of two percent (2%) of the total amount due. We reserve the right to withhold project delivery until all outstanding project fees and assessed penalties are paid in full.
Returns and Refunds Policy
Thank you for shopping at Riot Customs.
We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
We do not provide refunds on any services once rendered.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
Proofing and Revisions
Design proofs are completed according to the specifications provided by the client in the creative inquiry. The client should have a decent idea of what their vision is and should clearly express that during the discovery process. We will provide up to two revisions for each project unless otherwise specified. Additional revisions are subject to a fee of $100. Any changes to the design after installation will also be subject to a fee of the number of revisions used during the design process. Please make sure any changes you want to be made are done before installation.
All customers must agree to provide us with access to any hosting, domain account, or blog account for the sole purpose of installing and updating the web product as needed. A username and password are not required for installation. Instead, the client must grant admin privileges to us prior to installation. You can learn how to do so here.
Our themes are not to be resold or redistributed in any way, shape or form. They are for your personal use only. However, if you are a graphic designer that is customizing our theme for an individual client (is allowed), you are fully responsible for support unless the theme was purchased by the client themselves. Riot Customs’ copyright notice and link MUST remain at the bottom of your website design.
Copyright and Liability
We guarantee, to be best of our integrity, knowledge and belief, that the work we create will not violate the copyright of any other party. Should judgment arise after project completion, we are not liable for similarities. You guarantee that (a) you own all right, title, and interest in, or otherwise have full right and authority to permit the use of any content provided by you for incorporation into her work product, (b) to the best of your knowledge, your content does not infringe the rights of any third party, and use of your content (as well as any trademarks) in connection with this project does not and will not violate the rights of any third parties, and (c) you will comply with the terms and conditions of any licensing agreements which govern the use of third party materials incorporated into her work product (with your consent). You agree to be responsible for and hold us harmless with this understanding.
Promotional and Marketing
Riot! Customs reserve the right to use project details for promotional material, portfolio and client testimonials.
All correspondence and documents provided will be treated as confidential, unless consent has been granted by both parties involved.
Updated July 2015